Returns & Refund Policy
Due to the perishable nature of our premium Japanese food products, we only accept returns for items that arrive damaged, defective, or incorrect. Please notify us within 48 hours of delivery to ensure a swift resolution and maintain our high standards of quality.
Contact Support
Email our customer service team within 48 hours of receiving your order, including your order number and clear photos of the damaged or incorrect items.
Verification Process
Our quality assurance team will review your request and the provided images to verify the condition of the goods against our premium standards.
Authorization & Return
Once approved, we will provide you with a return authorization number and instructions on whether the item needs to be sent back or disposed of.
Refund or Replacement
Upon final approval, we will either ship a replacement of your premium food items or issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing