Frequently Asked Questions
Everything you need to know about our premium Japanese food products and travel services.
How do you ensure the freshness of premium food products during shipping?
We use specialized temperature-controlled packaging and express international logistics to ensure that all perishable items, such as Wagyu beef or seasonal fruits, arrive at your doorstep in peak condition.
Which countries do you currently ship to?
We currently ship to over 20 countries across Asia, North America, and Europe. Please check our shipping page for a full list of eligible regions and local customs regulations regarding food imports.
Are the travel packages customizable?
Yes, HIS Japan offers both curated itineraries and bespoke travel planning. You can contact our travel concierge to tailor your culinary tour or luxury stay to your specific preferences.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional digital wallets such as Apple Pay and Google Pay for a secure checkout experience.
What is your return policy for food items?
Due to the nature of food products, we cannot accept returns for items that have been opened. However, if your order arrives damaged or if there is a quality concern, please contact our support team within 48 hours for a replacement or refund.
Are the food products certified for quality and safety?
Absolutely. All our premium food items are sourced from certified Japanese producers and undergo rigorous quality control checks to meet both Japanese export standards and international safety regulations.